// services / incident response
When something’s wrong, you want people who’ve seen it before.
A security incident is stressful, fast-moving and easy to make worse. We help you take control: work out what’s actually happening, contain it before it spreads, get you back to normal, and make sure the same door doesn’t open twice. Calm hands when it counts, whether you already have a plan or you’re finding out the hard way that you don’t.
// what incident response is
A clear head and a plan when things go wrong.
Incident response is how you handle a security event, from the first sign that something’s off through to being fully back to normal. It covers working out what happened, stopping it spreading, getting systems and data back, and learning from it so it doesn’t recur. Good incident response is mostly preparation and clear thinking under pressure, not heroics.
Contain first, blame never
The priority is stopping the bleeding and getting you operational. The post-mortem comes later, and it’s about lessons, not fault.
Evidence handled properly
We preserve what matters so you can understand the incident, meet any obligations, and avoid destroying the trail while reacting.
// what we help with
From the first alarm to the final lesson.
Triage & scoping
Working out fast what’s real, what’s affected, and how bad it actually is.
Containment
Cutting off the attacker’s access and stopping the incident spreading any further.
Investigation & forensics
Piecing together what happened, how they got in, and exactly what they reached.
Eradication & recovery
Removing the attacker’s foothold and getting systems and data safely back to normal.
Ransomware & extortion
Steady guidance through the worst-case scenarios, including the hard decisions, without pressure.
Readiness & retainers
A plan, agreed contacts and a team who knows your setup, in place before you ever need them.
// how we work an incident
A calm sequence through the chaos.
01
Take stock
We get the facts, size up the incident, and agree the immediate priorities with you.
02
Contain the damage
We cut off access and isolate what’s affected before it spreads any further.
03
Investigate
We work out how it happened and exactly what was reached, preserving the evidence.
04
Recover
We remove the attacker’s foothold and get you safely back to operating.
05
Learn and harden
We turn the incident into concrete fixes, so the same thing can’t happen the same way again.
// proof
A real intrusion, caught and contained.
For a venture-backed technology company, we detected an active intrusion during our work, contained it, and brought their environment under proper monitoring, while reviewing their cloud end to end. Client name withheld and specifics anonymised at their request.
900+
AWS findings surfaced and triaged
580+
GCP findings surfaced and triaged
100%
endpoints brought under EDR
Endpoint detection was rolled out across the fleet as part of the same response.
// before and after
Best called before the worst day. Useful on it.
You don’t need a retainer to call us in a crisis, and you don’t need to be in crisis to get ready for one. We help both ways: standing readiness so you’re not improvising, and hands-on help when an incident is already underway.
In a crisis now
We can step in on an active incident and help you take back control.
Get ready first
A plan, roles and contacts agreed up front, so nobody’s guessing on the day.
After the dust settles
A clear-eyed review and the fixes that stop the same thing recurring.
// frequently asked
Incident response questions, answered straight.
What is incident response?
Incident response is how you handle a security event, from the first sign something’s wrong through to being fully back to normal. It covers finding out what happened, containing it, recovering, and learning from it so it doesn’t happen again.
We think we’re being attacked right now, what do we do?
How quickly can you respond?
What is an incident response retainer?
Do you handle ransomware?
What about digital forensics and evidence?
// start here
Get ready before you need it.
Book a free security review and we’ll show you where you’re exposed and how ready you’d be if an incident hit. No obligation.